Simple Cloud Files for Jira

Store your Project and Issue Files in Amazon S3, and gain unlimited storage.

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Features

Cloud Files for Issues & Projects

Uploading cloud files to S3 for individual issues, or store files directly assocaited with your Jira projects, making it easy to share files on a project level.

Organize your files into folders

Are your issues cluttered with too many files? Easily organize your Cloud Files into folders & subfolders to keep things organized.

Bring your own Amazon S3 Bucket

You provide your own S3 Bucket and own it. Want to stop using our app or Jira? No problem, your files are save, and automatically retained in your bucket.

Service Desk Integration

Service Desk integration allows your Service Desk Customers to upload and download files from each Service Desk ticket.

Bucket Per Project

Share a global S3 bucket for all projects, or define separate S3 buckets for each project, or disable Cloudfiles entirely for individual projects.

Advanced Permissions

Control who can upload or download files, create folders, or delete or move files. Permissions can be applied globally, per project, or per folder

Issue Level Files
Files can be stored per issue, and support folders for added organization

Project Level Files
Store files on a project level for easy sharing.

Simple Configuration
Setup an S3 bucket, plug in your credentials, and you're ready to go.

Global Bucket
Share a single bucket across all projects.

Settings & Buckets Per Project
Configure individual projects with their own bucket, or disable cloudfiles entirely for individual projects.

Service Desk Integration
Allow your Service Desk customers to upload & download files from S3.

Support

Whether you have a product question or a general inquiry, our Support team is here to help. All you have to do is submit a ticket and we’ll respond shortly.

SUPPORT CENTER

Our documentation

Setting up AWS S3 Credentials

Setting up your S3 Bucket in AWS

Configuring the Global Bucket

Uploading Files to an Issue

Creating Folders

Using Cloud files with Service Desk

Disabling Cloudfiles for a Project

Configuring a Project-specific Bucket

Disabling Jira Issue Attachments

Uploading Files to an Issue

Creating Folders

Using Cloud files with Service Desk

Disabling Cloudfiles for a Project

Configuring a Project-specific Bucket

Disabling Jira Issue Attachments

ALL DOCUMENTATION

FAQ

Why would I want to use this instead of standard Jira Attachments?

For three main reasons:

1) You want/need more storage than Atlassian provides

2) You want to be able to upload files larger than Atlassian allows

3) You want better control over where your files are stored, and what happens to them.

Jira Cloud used to have a 25GB storage limit for your entire account (shared across all Jira Cloud, Bamboo Cloud, and Confluence instances. While Atlassian has increased that limit to 250GB, there is still a 2GB limit for free accounts, and in all cases, there is no way to increase this limit. Additionally, individual files are limited to a max size of 2GB per file.

With our app, you not only gain unlimited storage, you also unlock unlimited file size per file, and all the other features S3 provides. Like integration with other AWS services, or the ability to share a bucket with Bamboo.

How are my files stored?

All files you upload through the Simple Cloud Files app will be stored in the S3 Bucket you've configured.

Each Jira Project will have its own folder based on the project key. Within each project folder, you will find one folder called 'projectFiles', which contain all the files directly associated with the project itself.

Additionally, you will find a folder for each Jira Issue that has Simple Cloud Files attached to it. The folders are named based on the issue key. (ABC-1, ABC-2, ..etc).

Does it matter which region my bucket is in?

Nope. We support all available AWS regions.

Do you support GovCloud or HIPAA regions?

Of course. We support all AWS regions.

If you encounter any issues with one of the secure regions, simply contact our support and we'll help you get setup.

Are files ever stored on your servers?

Absolutely not.

In fact, your files never touch our servers. Neither during file uploads, nor file downloads.

Our app connects to your bucket to do directory listings, and generate pre-signed links to files/folders. Those pre-signed links are then relayed to the client side where users can interact with them.

Effectively this means users download files directly from S3 without the downloaded files being transfered through our infrastructure or servers. File uploads are handled the same way. Users uploading files are sending them directly to S3.