You can restrict what customers can do within the Cloud Files section by disabling upload, folder creation, or delete operations.
You can even disable the files section conditionally, so it only shows on Service Desk requests where you specifically enable it.
By default, any Servide Desk JIRA project has Simple Cloud Files integration fully enabled either through the global bucket, or through a project bucket.
This means if your JIRA instance has Service Desk, all your Service Desk requests automatically show a Cloud Files section, and Customers can fully interact with it, including uploading files, creating folders, as well as deleting files.
Cloud Files exposes multiple settings that allow you to define which actions customers
can take within the Cloud Files section.
These settings exist on the Global Bucket as well as project buckets for Service Desk projects.
This setting determines whether the Cloud Files section is always visible within Service Desk Tickets, or hidden by default.
Selecting "Per-Ticket" hides the files section until an Agent enables it in
the corresponding JIRA Issue.
This determines the folder within each JIRA issue where customer uploads should be stored. The default value is the root of the issue, which means all customer uploads are stored within the same folder as the regular issue files.
If you add a value, customer uploads will be placed in the folder you specify. NOTE: this also means that customers can only see files uploaded to this folder, and no others.
Allows Service Desk customers to delete files associated with the Service Desk ticket.
Allows Service Desk customers to upload files to the Service Desk ticket.
|Allow Folder Create||
Allows Service Desk customers to create sub-folders within the Service Desk ticket.